Delivery & Refund Help

Refill Coverage

Refill requests become available 24 hours after delivery completion. Completed follower deliveries remain eligible through day 30, while completed likes deliveries remain eligible for life. Eligibility is tracked separately for each delivered service, and requests can be submitted from the order tracker while the original profile, username and posts remain public and unchanged.

REFUND POLICY

Effective date: February 5, 2026

This Refund Policy explains under what conditions refunds may be issued for purchases made on the BuyFollows service ("Service").

GENERAL RULE: NO REFUNDS

Unless required by applicable law or expressly stated in this Policy:

· all payments are final and non-refundable;

· we do not provide refunds or credits for partially used billing periods;

· we do not provide refunds for unused time if you cancel your subscription before the end of the billing cycle.

INTRODUCTORY OFFERS AND TRIALS

We may offer discounted initial periods, trials or special pricing ("Intro Offers").

Unless explicitly stated otherwise:

· any initial payment for an Intro Offer is non-refundable;

· cancelling during an Intro Offer prevents future charges but does not entitle you to a refund of amounts already paid.

EXCEPTIONAL REFUNDS

We may, at our sole discretion, issue refunds in exceptional circumstances, including:

· duplicate or accidental charges;

· technical issues that significantly prevent access to the Service;

· billing errors attributable to us.

All refund requests are reviewed on a case-by-case basis and granting a refund in one instance does not create an obligation to provide refunds in the future.

EU/EEA/UK CONSUMER RIGHTS

If you are a consumer located in the EU/EEA/UK, you may have a statutory right to withdraw from a distance contract within 14 days.

However:

· the Service includes digital content and digital services provided immediately upon purchase;

· if you expressly consent to immediate access and acknowledge loss of the withdrawal right at checkout, your right to withdraw may be limited or lost once performance begins.

Nothing in this Policy limits your mandatory rights under applicable law.

CHARGEBACKS

If you believe you were charged incorrectly, we encourage you to contact us at: support@smbpanel.net before initiating a chargeback.

Unjustified or abusive chargebacks may result in suspension or termination of your account.

PROCESSING REFUNDS

If a refund is approved:

· it will be issued to the original payment method;

· processing times may vary depending on your payment provider.

CHANGES TO THIS POLICY

We may update this Refund Policy from time to time.

Where required by law, we will notify you of material changes. Continued use of the Service after the effective date of the updated Policy constitutes acceptance of the changes.

BuyFollows – Refund Policy v1.0